- Are you using the latest verison of the program (1.0)?
If not, try upgrading your copy at the Downloads page before continuing.
- Have you checked the program Documentation?
The User's Guide contains sections on using the program and answers to frequently asked questions.
- Have you checked the forums?
The Support Tracker and Bug Tracker record issues other people have had when working with the program. If you are experiencing a common problem, we may have already posted a solution.
If you find your problem listed but see no answer there, or the answer provided doesn't work for you, go ahead and add a comment to the post. Be sure to include any further details that would help us in tracking down the issue.
- If you still haven't found an answer, report your problem as described in the section below and we will try to help you solve it.
Reporting a Problem
- Every time I do X, the program crashes.
|If you are experience a problem that gives you an unexpected error message or causes the program to crash, you've probably found a bug in our program. Go ahead and add a post to the Bug Tracker. Be sure to include details about your basic system configuration (what operating system and what version of .NET you're running), and what you were doing with the program at the time of the error.
If we need more information or we've fixed the error, we'll add a comment to your post.
- I want to do X, but I don't know the best way to go about it.
|If you need more detailed information about a feature of the program that is not covered in the Documentation or need help using a feature, go ahead and add a post to the Support Tracker. Be sure to state exactly what it is you are trying to do, and include any pertinent details that you think might be causing the problem.
If we need more information or we've found a solution, we'll add a comment to your post. If you query is not implemented in the current version of the program, we may move your post to the Feature Requests Tracker.
- I would like to do X, but the current version doesn't seem to support it.
|If you've thought up an new feature or an improvement to an existing one, we'd love to hear about it! Go ahead and add a post to the Feature Requests Tracker. Be sure to explain your idea in detail so we know exactly what it is you're looking for.